Managing Declines

When declined at point of Sale:

Cardholder should ask the sales clerk if they are trying to bypass the expiration date, zip code, or the CVV2 security Code

  • Transactions require an accurate expiration date and billing address
  • If the information is inaccurate or missing, the transaction will decline
Try Running the card again with the correct expiration, zip, or CVV2

If this does not resolve the issue:
  • Turn your card over and call U.S. Bank
  • Customer Service will verify the cardholder
  • If the decline is the result of credit limits of merchant blocking, the cardholder will be reffered to their Program Administrator